Returns
Returns & Refunds
Draft legal text. Final wording still needs review by a Spanish privacy, consumer law, or commerce professional before publication.
Withdrawal period
Consumers purchasing online generally have the right to withdraw from their purchase within 14 calendar days after receiving the goods, subject to applicable EU and Spanish consumer law.
Requesting a return
To request a return, contact us at [email protected] and provide your order number.
Returned products should be returned in appropriate condition and securely packaged.
Refunds and exclusions
Where the right of withdrawal applies, eligible payments will be refunded in accordance with applicable consumer law.
Certain products, including goods made to the customer's specifications or clearly personalised products, may be excluded from the right of withdrawal where permitted by law.
Statutory rights
This policy does not affect your statutory rights regarding defective or non-conforming products.